The work. From startups to Fortune 100.
Financial Services
14McKinsey
A customer-facing intelligence platform built from a consulting operation.
A digital intelligence product that opened a new revenue line.
Chase
A concierge service model to win high-net-worth clients.
A premium channel that supported new client acquisition.
Chase
The bank's first digital banking presence, designed and built.
A new channel for customer acquisition.
Chase
A redesigned onboarding flow that customers complete.
Higher adoption and conversion through onboarding.
Capital One
An AI assistant redesigned so customers actually use it.
Higher customer adoption and operational efficiency.
Capital One
Multi-factor authentication rebuilt across web and mobile.
Better conversion and security adoption.
AdvisorEngine
A B2B2C SaaS platform taken from research to MVP.
A market-ready product that drove revenue growth and adoption.
M&T Bank
A complex internal platform rebuilt around how people work.
A scalable platform adopted across the enterprise.
Voyager
A desktop trading app relaunched to win back adoption.
Adoption recovered and the product began contributing to revenue.
Carver Edison
An enrollment flow redesigned to remove the barriers.
Higher conversion and program enrollment.
Travelers
A sponsorship investment decision backed by market research.
A clear basis for the decision and a better return on marketing spend.
MetLife
Global benefit portals optimized for adoption and order volume.
Higher adoption and order volume across the portals.
MetLife
An internal research practice built and handed over.
The carrier now runs its own research practice.
State Farm
A research and design curriculum for product teams.
Stronger team performance and more consistent delivery.
Healthcare and Pharma
04Otsuka
The world's first digital medication ecosystem, designed and launched.
Supported FDA approval and opened a new revenue stream.
Eisai
A first-of-its-kind platform for early cognitive screening.
Earlier diagnosis and adoption across clinical and wellness settings.
Pfizer
A global design system that unified product delivery.
Consistent delivery and better operational efficiency worldwide.
CSL Plasma
A website and mobile redesign that brings donors in and back.
More new donors and more repeat donations.
Telecom and Utilities
03Cox
A self-install service redesigned so every customer succeeds.
Higher adoption, lower operational cost and stronger revenue.
Comcast
Online ordering redesigned to convert.
Higher online conversion and lower call center volume.
Frontier
Self-install simplified across web and physical touchpoints.
Higher adoption and lower operational cost.
Media and Entertainment
02Facebook
A gaming product strategy built on how players actually behave.
New revenue opportunities identified.
MTV
A mental health platform built to reach Gen Z.
Strong engagement and reach at launch.
Tech and SaaS
05Adobe
A go-to-market strategy for a new product category.
Improved customer acquisition and revenue.
Richardson
One flagship product from two merged platforms.
Attracted the company's largest clients to date.
Charlie HR
A product expansion into mid-market and enterprise.
Adoption and revenue growth in new segments.
Manifest
A digital business model for a print-led agency.
The client moved fully from print to digital with higher profitability.
BelieveCo
A proprietary methodology turned into a digital product.
Wider client access and platform adoption.
B2B
06Verizon
Product and service strategy for customers aging in place.
A clear direction for a growing, underserved segment.
Ad Council
Messaging strategy for behavior change on sensitive issues.
Insight that set content, creative and communication for each campaign.
CUTC
A B2B2C travel portal redesigned for all three audiences.
Higher adoption and revenue across the platform.
Suez Waters
An ecommerce platform rebuilt around the buyer.
Better customer acquisition and conversion.
Veolia
One global website across dozens of regions.
Broader global reach and stakeholders aligned on one platform.
NINR
A new website for a federal research institute.
Stronger audience engagement and digital reach.