We Turn Customer Experience (CX) Into an Economic Engine.
The experience consultancy built to drive growth.
Catalyst helps organizations drive revenue, retention, and performance by treating CX as a connected economic system.
For more than 15 years, we have helped product, marketing, CX, and business leaders increase revenue, profitability, and efficiency — improving customer adoption, retention, and cost to serve.
Customer Experience is more than design. It’s a system to drive growth.
How it’s built makes all the difference.
Experience matters.
It’s why clients choose us — and why their customers choose them.
At Catalyst, we believe experience isn’t about customer support or surface-level design. It’s about understanding what customers need, how the business actually operates, and where complexity, fragmentation, and poor execution quietly undermine growth and efficiency.
Most teams optimize for the 2% of customers who convert easily — while the biggest gains come from the 98% who hesitate, struggle, or drop off.
High-performing experiences are designed deliberately to drive outcomes.
How we can help you:
Know what actually matters to customers
Understand customer needs, behaviors, and decision drivers across the full journey.
See where competitors are winning — and why
A focused view of where they win—and where you can differentiate.
Fix conversion, engagement, and retention issues
Identify what’s broken and improve performance fast.
Turn data and insights into clear growth plans
Translate research into actionable strategies and roadmaps.
Design, build, and optimize every touchpoint
Websites, SaaS, mobile apps, services and connected experiences that perform.
Align your teams around a clear product and experience vision
Move faster, together.
Our Capabilities
Our comprehensive and modular CX and XD capabilities enable us to turn
customer experience into measurable performance.
Experience Strategy
(CX/XD)
We help organizations understand what customers need, how the business actually operates, and where complexity, fragmentation, and friction across products, services, and operations are undermining growth.
This creates clear priorities and tradeoffs — and shows exactly where experience and AI investment will drive the greatest impact.
Experience Design and Optimization
(XD, Service Design and AI)
We design and optimize the experiences that matter most — refining near-, mid-, and long-term solutions through prototyping, testing, and continuous improvement.
Design and AI are applied deliberately to improve performance, and deliver measurable outcomes across the full experience ecosystem.
AI is built into how we work and deliver.
At MotivateX, AI is part of how we analyze, advise, and deliver — not an add-on. We help teams understand where AI creates value, where it introduces risk, and how to apply it across products, services, and operations.
Because AI amplifies whatever experience already exists — including cost, complexity, and digital debt — experience becomes the gatekeeper of AI ROI.
Our Experience
We’ve delivered transformative product and service experiences for some of the world’s
most recognized and ambitious organizations.
SharkNinja - An all‒new global B2C web solution
A clearly structured landing page with strong calls to action was created for a coach – inquiries increased significantly.
Cartier - A revolution in retail experience
A clearly structured landing page with strong calls to action was created for a coach – inquiries increased significantly.
Nike - Redefining the loyalty experience
A clearly structured landing page with strong calls to action was created for a coach – inquiries increased significantly.
Otsuka - An ecosystem for the first digital medication
A clearly structured landing page with strong calls to action was created for a coach – inquiries increased significantly.
We Win When Our Clients Win
We work with stakeholders from across organizations, including CTOs, CXOs, CEOs, Founders, Marketers, Product Leads, Analytics and Insights, Customer Success and more to deliver the outcomes they need to succeed.
"It’s been a great adventure together! I have no doubt that our new product will be category-changing, and that the work we did together will have a huge impact on our business and for our customers."
Chris Tine
Chief Product Officer, Richardson
"Your agency is the best I have ever worked with. IDEO is close :), but you surpass them in the ability to adapt and change within the process to bring out insights to create the best performing products."
Tom Hoyle
CXO, First Republic Bank
"I truly love working with Motivate. They are helping to push us forward, to think differently about how we can best serve our users, and to plan for the future rather than focus on the day-to-day."
Christine Meola
Digital Medicine Lead, Otsuka
Why MotivateX
01
Big-consultancy thinking, without
the bureaucracy.
Deep experience across critical skill sets — applied quickly, pragmatically, and with a clear focus on growth, efficiency, and business impact.
02
Flexible and modular approaches and engagement models.
From focused sprints and targeted initiatives to full programs or fractional leadership — we meet teams where they are
and help them move faster, without unnecessary complexity.
03
We’re built for outcomes, not decks.
We’ve driven measurable impact across early-stage, growth-stage, and global organizations — improving adoption, retention, efficiency, and revenue through better-designed experiences.
04
Built to execute, not just advise.
We go beyond recommendations — designing, building, and launching the experiences that bring strategy to life, so products actually ship and deliver results.